Joint AI Agent
AI-powered Support, O&M and Energy Management
One AI Agent. Three Intelligent Engines.
Multimodal AI Support
Product consultation, fault diagnosis, emotion detection and charger control through text or voice.
Proactive O&M Agent
24/7 monitoring, automatic fault reporting, intelligent diagnosis and guided maintenance.
Microgrid AI Algorithms
Solar and load forecasting, intelligent energy scheduling, and battery SOC/SOH assessment.
Omnichannel Service
Deliver consistent AI support across websites, mobile applications and third-party platforms.
Intelligent Fault Diagnosis
Identify common charger issues and provide clear troubleshooting guidance.
Emotion Detection
Recognise user dissatisfaction and notify customer service teams when human support is needed.
Voice and Text Control
Allow users to schedule charging or adjust charging current through natural voice or text commands.
Human Handover
Transfer complex requests to customer service teams together with the conversation history.
From Reactive Response to Proactive Maintenance
The AI Agent monitors charger operation around the clock, automatically identifies faults and supports faster diagnosis and resolution.
Solar Generation Forecasting
Combine weather forecasts with site data to predict upcoming solar power generation.
Load Forecasting
Analyse historical energy consumption to forecast the site’s next 24-hour load curve.
Intelligent Energy Scheduling
Coordinate solar generation, battery storage and charging demand through rolling optimisation.
Battery SOC and SOH Assessment
Assess battery state of charge and state of health to support safer and more appropriate charging and discharging.
FAQ
What is Joint AI Agent?
Joint AI Agent is an intelligent service designed to support users, monitor charging equipment and optimise energy operations across connected solar, storage and charging systems.
Is the AI Agent only used for EV chargers?
No. EV charger support and maintenance are important capabilities, but the AI Agent also supports solar generation forecasting, site load forecasting, battery assessment and energy scheduling.
Can users control chargers through the AI Agent?
The AI Agent supports text- and voice-based control of compatible charger functions, including charging schedules and charging current settings.
How does it support charger maintenance?
It monitors supported operating data, detects abnormalities, reports faults, assists with diagnosis and routes cases for remote or on-site handling according to their complexity.
Can it replace human customer service or maintenance teams?
It is designed to handle repetitive requests, assist diagnosis and improve service routing. Complex issues can still be transferred to customer service personnel or engineers together with the relevant conversation or fault information.
What energy resources can it coordinate?
The AI Agent is designed to coordinate solar generation, energy storage, charging demand and site loads within an integrated energy system.
Bring Intelligence to Every Energy Decision
Connect customer service, charger maintenance and site energy management through one AI-powered operating experience.